Policy:
Cancellation Policy
Mist Wellbeing understands that unforeseen circumstances may arise, requiring changes to scheduled coaching sessions. To ensure fairness and efficiency in managing the coaching appointments, the following cancellation policy has been established:
1.Cancellation Notice
Clients are required to provide a minimum of 48 hours’ notice for cancelling or rescheduling coaching sessions. This allows us to offer the vacated appointment slot to other clients in need of coaching services.
2.Cancellation Fees
Coaching sessions cancelled with less than 48 hours’ notice may be subject to a cancellation fee. The amount of the cancellation fee will be determined on a case-by-case basis, taking into account the circumstances surrounding the cancellation.
3.No Shows
Failure to attend a scheduled coaching session without prior notice (i.e., a “no-show”) will result in the full session fee being charged.
4. Refunds
Refunds for cancelled sessions will be provided in accordance with the following guidelines:
- Sessions cancelled with at least 48 hours’ notice: Full refund or rescheduling of the session at no additional cost.
- Sessions cancelled with less than 48 hours’ notice: Refunds will be issued at the discretion of Mist Wellbeing, considering the circumstances of the cancellation.
No refunds will be provided for no-shows.
5. Communication
Clients are encouraged to communicate any changes to their scheduling as soon as possible to minimise inconvenience and allow for appropriate adjustments.
6. Exceptions
Exceptions to the cancellation policy may be made in cases of emergencies or extenuating circumstances, at the discretion of Mist Wellbeing.
7. Notification of policy
Clients will be notified of the cancellation policy upon scheduling their initial coaching session. The policy will also be outlined in the coaching agreement or client intake documentation.
By engaging in coaching services with Mist Wellbeing, clients acknowledge their understanding and acceptance of the cancellation policy. If you have any questions or need further clarification, please feel free to contact us.
